WHY OATLY?

Across the world people’s consumption habits and diets are evolving to be more plant-based. Enter Oatly, the #1 oat based dairy alternative producer in the world with products spanning multiple categories.

We’re determined on being part of the discussion on the long-term future of the food and beverage industry. To keep this movement going, we need more brilliant minds to come work with us to keep the momentum going and the Oatly flowing.

Our sole purpose as a company is to make it easy for people to turn what they eat and drink into personal moments of healthy joy without recklessly taxing the planet’s resources in the process.

Sustainability, nutritional health and trust are at the heart of what we do. We are building a culture that constantly upgrades each other so we can upgrade the planet. This is a company that shows great respect and a fearless approach to make positive change. Does this feel exciting? Well, this is where you come in.

WHAT WE NEED YOU TO DO

Here’s the deal: Global Customer Service needs a glow-up. We’re talking digital transformation, smarter processes, and ideas that make people say “why didn’t we do this sooner?” You’ll lead the change, challenge the outdated stuff and make service so smooth it feels like magic. This is how we shape the future!

Here’s the main elements of the role...

• Responsible for leading, developing and implementing the digitalization projects and process optimization strategy together with related initiatives.

• Lead and influence teams and individuals, to achieve project and change management goals.

• Closely collaborate with Supply Chain Solution Architect and Business Tech representatives ensuring digitalization plan is aligned and executed on time in full.

• Represent Customer Service in cross-functional forums and collaborate with IT/BT, planning, and other departments.

• Drive system implementation and ensure structured onboarding of new tools.

• Support and coach super users to build internal expertise.

• Document standard workflows, track progress, and escalate issues.

• Identify opportunities for automation, simplification, and continuous improvement.

• Responsible for finance processes and when needed preform SOX controls.
  

But, you know. These are just the things we can think of right now! This might be the job today, but tomorrow brings more change, so being light on your feet and willing to embrace the unknown is a verrrrrry big help.

In this role, you will report into Global Customer Service Manager at Oatly and the location for this role is Malmö HQ. 

This next section is for all the bullet point lovers out there:

WHAT WE NEED YOU TO BRING TO THE TABLE

We are looking for you who thrives in dynamic environments and brings solid job-specific experience. You’ll play a key role in projects—sometimes leading, sometimes collaborating, sometimes operating—while driving agile ways of working and implementing smart solutions. If you’re passionate about cross-functional teamwork, leveraging new technologies and applying LEAN principles to create best-in-class customer service operations, we’d love to meet you!

Other key competencies & experiences:

• A minimum of 5 years experience working with digitalization & process lead.

• Job-specific training regarding digital tools and ERP systems.

• Knowledge within Microsoft Office or Similar.

• Comfortable working with ERP systems, EDI and AI.

• Knowledge within costumer service tools (ticketing, CRM).

• Ability to collaborate across functions and lead changes in a complex environment.

• Confident and proactive, ready to roll up your sleeves when needed to understand the business.

• English is a must.

WHO WE NEED YOU TO BE

We think your oatsomeness is built upon the following qualities:

• You are a passionate advocate for sustainability who strives to create societal shifts and drive the plant-based revolution.

• You have problem-solving skills essential for identifying root causes and implementing effective solutions.

• You are a self-starter who enjoys building from scratch and implementing sustainable processes, structures, and tools.

• You are highly collaborative and understand that our success as a company depends on our ability to work together to find innovative solutions.

• You are comfortable with ambiguity and chaos, energized by the challenge of building something lasting that benefits both the world and its people.

To be the perfect fit for Oatly, we believe you have a thirst for knowledge and are a result-driven person with high integrity. You thrive with a hands-on approach, even in times of rapid change. Your social competence allows you to work effectively both independently and collaboratively.

Finally, we hope that you share our values and have a great interest to carry out our mission in order to make the world a little bit better. 

Another bulleted list felt redundant, so we made this page talking about all the benefits we offer to sweeten the deal of working with us before you apply – if you're curious, check out this fancy page right here!

YOUR APPLICATION

Phew! Well done if you’ve got this far. We’re glad we’ve still got your attention because we’ve got one last super important point to make.

As you can probably tell, we’re a norm-breaking company. For us, diversity and differences are an obvious asset. We know that amazing candidates can sometimes be put off applying for a job unless they can tick every box, and that makes us really sad. So please trust your gut and pop in your application if it’s feeling right. If you have the curiosity, passion, and collaborative spirit, let’s do this together! It will be fun!

Last day of application: 8th of January

We treat all candidates equally: If you are interested, please apply through our application system - any correspondence should come from there. This will ensure that the candidate experience is smooth and fair to everyone!

Love Oatly XOXO

 #LI-TA1